Order Cancellation Policy
At Bondi's Boutique, we understand that circumstances can change. This policy describes when and how you can cancel an order and what happens after a cancellation has been processed.
Cancellation period
You can cancel your order within a few hours of placing it, provided processing has not yet started. Once an order has entered the processing or shipping stage, it can no longer be cancelled.
| Order status | Cancellation possible? |
| Order placed — not yet processed | ✅ Yes — contact us immediately. |
| Order being processed/fulfilled | ❌ No — cancellation not possible. |
| Order shipped | ❌ No — please use our return policy. |
Act quickly. Orders are usually processed within 1–3 business days. The sooner you contact us after placing your order, the greater the chance of a successful cancellation.
How to request a cancellation
Contact us immediately at support@bondis-boutique.com with your order number and the subject "Order cancellation request". The sooner you contact us, the better.
Confirmation: Our team will check the current status of your order and confirm whether a cancellation is possible. We aim to respond within 24 hours.
Refund processed: If the cancellation is approved, the full amount will be refunded to your original payment method within 7 business days.
Refund after cancellation
| Detail | Information |
| Refund amount | Full order amount |
| Processing time | Up to 7 business days after approval |
| Payment method | Refund to the original payment method |
| Currency | Australian dollar (AUD) |
Depending on your bank or payment provider, it may take a few days for the amount to appear in your account.
Order already shipped?
If your order has already been shipped, it can no longer be cancelled. However, you can return the item once you have received it, in accordance with our 30-day return policy. More information can be found in our Return and Refund Policy.
Bondi's Boutique's right to cancel
We reserve the right to cancel an order in the following cases:
- The item is out of stock or no longer available.
- Fraudulent or unauthorised activity is suspected.
- There are errors in the price or product information.
- The payment has failed or cannot be verified.
In such cases, you will be notified immediately and the full amount will be refunded where applicable.
This cancellation policy does not exclude, restrict or modify any of your rights under the Australian Consumer Law.
Contact details
Email: support@bondis-boutique.com
Phone: +31 6 53541092
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm
Response time: we aim to respond within 24 hours.