Return & Refund Policy
At Bondi's Boutique, we want you to be happy with your purchase. If you are not satisfied for any reason, we offer a simple and straightforward return process.
Easy 30-day returns
You have 30 days from the day you receive your order to return items for a change of mind. Items must be unused, in their original condition and returned with the original packaging, labels and accessories. Our support team will assist you throughout the process.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our voluntary 30-day change-of-mind return policy is offered in addition to these rights and does not limit them in any way.
Return policy overview
| Option | Details |
| Return period (change of mind) | 30 days from the date of receipt |
| Product condition (change of mind) | New only — unused, in original packaging |
| Restocking fee | AUD 0 — no restocking fees |
| Refund processing | Up to 7 business days after the return is approved |
Return shipping costs
| Reason | Return shipping cost |
| Faulty, damaged or incorrect item | Free — covered by Bondi's Boutique |
| Change of mind | The customer pays the return shipping costs. |
How to return an item
- Contact us — Send an email to support@bondis-boutique.com with your order number and the reason for the return. Our team will issue a return authorisation.
- Pack your item — Pack the item securely in its original packaging, including all accessories, labels and documents.
- Send it back — Ship your return according to the instructions in your return authorisation email, using the recommended carrier or shipping method.
Refund process
| Step | Details |
| Inspection | Once we have received your return, we inspect the item to make sure it meets our return criteria. |
| Approval and processing | Once approved, your refund will be processed within 7 business days. |
| Payment method | The refund is made to your original payment method. |
| Currency | Refunds are processed in the original currency (AUD). |
Depending on your bank or payment provider, it may take a few days for the amount to appear in your account.
Exchanges
If you would like to exchange your item for a different size, colour or product, please contact us at support@bondis-boutique.com and we will help you with a quick exchange.
Non-returnable items
For hygiene and safety reasons, certain items cannot be returned for a change of mind. These products are clearly marked as non-returnable on their product pages. This does not affect your rights under the Australian Consumer Law if an item is faulty.
Customer service & contact
Company name: Cass Online
Business address: Aristoteleslaan 19, 2493ZN Den Haag, the Netherlands
Chamber of Commerce number: 92595545
VAT number: NL004963358B97
Phone: +31 6 53541092
Email: support@bondis-boutique.com
Opening hours: Monday to Friday, 9:00 am to 5:00 pm
Our current average response time is 24 hours.